PAIA Manual

Promotion of Access to Information Act 2 of 2000 · Last updated: 31 August 2026 · taxinvoice.co.za

This manual is prepared in terms of section 51 of PAIA for Tax Invoice SA, a private body. It should be read with our Privacy Policy.

1. Responsible party and Information Officer

Responsible party: Johann Beukes, a sole proprietor trading as Tax Invoice SA.

Information Officer: Johann Beukes

Website: https://www.taxinvoice.co.za

Email: taxinvoicesa@gmail.com

Contact form: taxinvoice.co.za/contact.html

Physical address: South Africa. The Information Officer will provide the physical address on written request (home-based sole proprietor).

2. Guide on how to use PAIA

The Information Regulator has published a guide on how to use PAIA (section 10). Obtain it from:

  • Website: inforegulator.org.za
  • Email: PAIACompliance@inforegulator.org.za or inforeg@justice.gov.za
  • JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
  • PO Box 31533, Braamfontein, Johannesburg, 2017

3. Records available without a PAIA request

  • This website’s public pages (features, pricing, about, FAQ, terms, privacy, this manual)
  • Your own account data, if you are signed in (Dashboard, including Download my data)

4. Records we hold

We hold records reasonably required to operate a software service, including:

  • User accounts: email address, authentication identifiers (including Google sign-in if used)
  • Company profiles: business name, address, VAT/registration numbers, contact details, logo, banking details, payment-page URLs
  • Documents: saved invoices and quotes (numbers, dates, line items, amounts, VAT, notes, payment status)
  • Clients: names and billing details you save
  • Saved items: product/service names, descriptions, prices and VAT rates you save
  • Billing: plan, Paystack customer/subscription references, webhook event logs
  • Support: contact-form messages
  • Usage: aggregated PDF-download counts
  • Business records: correspondence, invoices we issue for subscriptions, tax records we are required to keep

We do not automatically disclose another user’s invoices or client lists. Grounds for refusal in PAIA (including protection of personal information of a third party) may apply.

5. Processing of personal information (POPIA)

Categories of data subjects, purposes, recipients, trans-border flows, and security measures are described in the Privacy Policy. In short: we process account, invoice, quote, client, and billing data to provide the Service; operators include Supabase, Paystack, Google, Resend, and CDNs; some processing occurs outside South Africa.

6. How to request access

  1. If you are a user requesting your own information, use Dashboard → Account → Download my data, or Contact Us (Privacy / POPIA request).
  2. For other PAIA requests, complete Form 2 (Request for Access to Record) available from the Information Regulator and send it to the Information Officer at taxinvoicesa@gmail.com.
  3. Describe the record, the form of access required, and your contact details. We may ask you to prove your identity.
  4. We will respond within 30 days, or a permitted extension, as set out in PAIA.

7. Fees

Prescribed request and access fees under PAIA and the Regulations may apply (except where you are requesting your own personal information under POPIA, which we provide free of charge via the dashboard export where reasonably practicable). We will tell you the fee before giving access, where a fee is payable.

8. Grounds for refusal

We may refuse a request on any ground in Chapter 4 of PAIA, including protection of privacy of a third party, commercial information, safety, legally privileged records, or records that do not exist.

9. Remedies

If you are dissatisfied with our decision, you may lodge a complaint with the Information Regulator or apply to a court as provided in PAIA. Internal appeal procedures for public bodies do not apply to this private body.

10. Availability

This manual is available on this website and on written request to the Information Officer. We will update it when our records or contact details change.